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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jazmin Morales

Jazmin Morales

August 10, 2026

5  out of  5
rating by Jazmin Morales
"Zoe is always so helpful in getting me taken care of with insurance! She is very knowledgeable and nice :)"
We responded:
"Jazmin, thank you for taking the time to leave us a review! I'm happy to hear that Zoe has been able to assist you with your insurance needs. We appreciate your kind words about her knowledge and helpfulness. Feel free to reach out if you need anything else!"
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Karen Ferguson

August 7, 2026

5  out of  5
rating by Karen Ferguson
"Great service friendly people, very affordable."
We responded:
"Karen, thank you for taking the time to leave us a review! I'm happy to hear you found our service friendly and affordable. We strive to make every experience a positive one. Feel free to reach out if you need anything else!"
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Crystal Turner

August 5, 2026

5  out of  5
rating by Crystal Turner
"I can’t say enough good things about Mandy Ybarra at State Farm. She treats you like family, not just a customer. Mandy goes above and beyond to make sure you’re protected and fully understand your options. Her kindness, patience, and genuine care make a world of difference. I’m grateful to have her as my agent. She went above and beyond from beginning to end. Not to mention she is extremely easy to talk to and answered all my questions twice with no hesitation. Thank you Mandy! I will definitely be referring you."
We responded:
"Crystal, thank you for taking the time to leave us a review! I'm so happy to hear about your positive experience with Mandy. It's wonderful to know she made you feel like family and provided such thorough care and attention. We truly appreciate your kind words and your referrals. Feel free to reach out if you need anything else!"
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Olivia C

August 3, 2026

5  out of  5
rating by Olivia C
"Greg and Mandy have been excellent help in my financial planning! They’ve helped me lower my auto insurance and have an affordable life insurance policy! The team is such a welcoming and friendly environment, I recommend these people 100%! 🥹"
We responded:
"Thank you, Olivia! I'm really happy to hear Mandy and I have been able to assist you with your financial planning and help you find the right insurance solutions. It's great to know you feel welcomed by our team. We appreciate your recommendation! Let us know if we can help with anything else!"
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Kathy Whittley

August 3, 2026

5  out of  5
rating by Kathy Whittley
"Zoe and the team are great to work with! Always friendly and professional! I’ve had to file 2 claims in the many years I’ve had insurance with them and it always goes smoothly and fast!"
We responded:
"Thank you, Kathy! I'm happy to hear that Zoe and the team have provided you with friendly and professional service over the years. It's great to know that your claims process has been smooth and efficient. We appreciate your continued trust in us. Let us know if we can help with anything else!"
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Rachelle Farmer

August 3, 2026

5  out of  5
rating by Rachelle Farmer
"Mandy was amazing whip switching to State Farm insurance. She was easy to talk to and listened to my insurance needs, making for a smooth transition!"
We responded:
"Thank you, Rachelle! I'm glad to hear that Mandy made your switch to State Farm so easy and smooth. We always aim to provide attentive service that meets your needs. We're always happy to help if anything comes up."
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noel annette

July 31, 2026

5  out of  5
rating by noel annette
"Mandy was awesome in helping me get set up with my life insurance policy! She was very knowledgeable and helpful!"
We responded:
"Noel Annette, thank you for taking the time to leave us a review! I'm happy to hear that Mandy was able to assist you with setting up your life insurance policy. We always aim to provide knowledgeable and helpful service. Feel free to reach out if you need anything else!"
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Jacob Tovar

July 30, 2026

5  out of  5
rating by Jacob Tovar
"Mandy was great to work with! Local personality and actually pretty funny. very informative and no staggering! She knew what she was talking about and again, I love that it’s someone local! I’m very happy with State Farm!"
We responded:
"Hey Jacob! Thanks a ton for the awesome review! I'm really glad Dustin could help you out with a great price on full coverage. We appreciate your recommendation and are always here if you need anything else! - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
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Carly Barnes

July 21, 2026

5  out of  5
rating by Carly Barnes
"Mandy was ABSOLUTELY so helpful! I can personally say I have never had the customer service that she provided!"
We responded:
"Thank you, Carly! I'm really happy to hear that Mandy provided you with such exceptional service. We always aim to make sure our customers feel well taken care of. Let us know if we can help with anything else!"
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Payton Chitsey

July 20, 2026

5  out of  5
rating by Payton Chitsey
"Melissa is amazing!! She contacts you so easily and is so awesome to work with! She worked hard to get us a better rate and she is someone we will use for a long time. ❤️"
We responded:
"Thank you, Payton! I'm happy to hear that Melissa made your experience so positive and helped you find a better rate. We're glad to have you with us for the long haul. Feel free to reach out if you need anything else!"
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Nonie Fenter

July 17, 2026

5  out of  5
rating by Nonie Fenter
"Mandy Ybarra was amazing!! She saved us several hundred dollars on our auto insurance and even lowered our deductibles. She was so patient and kind. I highly recommend!"
We responded:
"Nonie, thank you for taking the time to leave us a review! I'm happy to hear that Mandy was able to help you save money on your auto insurance and lower your deductibles. We’re grateful for your recommendation and appreciate your kind words about her patience and kindness. Let us know if we can help with anything else!"
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Greg Schmalzried

July 14, 2026

5  out of  5
rating by Greg Schmalzried
"Mandy is very knowledgeable, detailed, and professional. She always goes above and beyond to make sure that the policy fits your needs."
We responded:
"Greg, thank you for the 5 stars! I'm happy to know you had a positive experience with our office. We're here to help with any of your insurance needs. Let us know if we can help with anything else!"
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Dorianne Clark

July 10, 2026

5  out of  5
rating by Dorianne Clark
"Very patient and kind staff. Helped throughout the entire process 100% recommend"
We responded:
"Dorianne, thank you for taking the time to leave us a review! I'm happy to hear that our team was patient and kind while assisting you. Your recommendation means a lot to us. We're always here if you need anything else!"
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dustin lara

July 8, 2026

5  out of  5
rating by dustin lara
"Thank you pam and State Farm for all your hard work and help getting things done for us you really are amazing and our super star!!!!"
We responded:
"Thank you, Dustin! I'm glad to hear that Pam and our team were able to assist you effectively. We always strive to provide the best service possible. Let us know if we can help with anything else!"
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OSCAR HERRERA

June 30, 2026

5  out of  5
rating by OSCAR HERRERA
"I am so grateful for Pam at Greg Bratcher’s office in helping me with my insurance claim. She went above and beyond in helping me communicate with the claims department and also helping me get the forms I needed to complete my total loss claim with the finance company. Thank you again Pam!"
We responded:
"Thank you for your feedback, Oscar! I'm happy to hear that Pam was able to assist you with your insurance claim and provide the support you needed. We appreciate your kind words and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
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Steven Chavarria

June 26, 2026

5  out of  5
rating by Steven Chavarria
"Very nice, professional and very friendly. Thank you so much Mandy."
We responded:
"Steven, thank you for taking the time to leave us a review! I'm glad to hear that Mandy provided you with a friendly and professional experience. We appreciate your feedback and support. Feel free to reach out if you need anything else!"
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Bianca Baeza

June 26, 2026

5  out of  5
rating by Bianca Baeza
"Our family has been with Greg Bratcher's Office for over 25 years. Greg and his staff go above and beyond to help with any questions or concerns regarding our policies. Greg and Laurie have helped with everything from our car insurances to our homeowners policies to life insurance policies and inquiries regarding retirement and Roth IRA accounts. Most recently Mandy helped with a specific policy that we needed ASAP and she certainly delivered. I can not say enough good things about this office as a whole. We are blessed to have them!"
We responded:
"Bianca, thank you for taking the time to leave us a review! I'm really happy to hear that our team has been able to support your family over the years. It's wonderful to know that Greg, Laurie, and Mandy have been there to assist with all your insurance needs. We truly appreciate your kind words and are grateful to have you as part of our office family. Let us know if we can help with anything else!"
Profile photo of Ivy House

Ivy House

June 22, 2026

5  out of  5
rating by Ivy House
"Meliza is very knowledgeable and pleasant to do business with. The rates are great!"
We responded:
"Thank you, Ivy! I'm happy to hear that Meliza made your experience with us a positive one and that you're satisfied with our rates. We appreciate your feedback and support. Let us know if we can help with anything else!"
Profile photo of William Gonzalez

William Gonzalez

June 19, 2026

5  out of  5
rating by William Gonzalez
"Mi experiencia como me atendió Meliza fue genial. me ayudó muchísimo personas así son las que las compañías tienen que cuidar para mi tienen un 100% de 100%."
We responded:
"¡Gracias por tu reseña, William! Me alegra saber que Meliza te brindó una atención tan buena y que estás satisfecho con nuestro servicio. Valoramos mucho a nuestro equipo y comentarios como el tuyo nos motivan a seguir dando lo mejor. ¡Estamos aquí para ayudarte con lo que necesites!"
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Morena Paredes

June 16, 2026

5  out of  5
rating by Morena Paredes
"This by far the BEST EXPERIENCE FOR AUTO, rental and life insurance. Can’t beat these prices no middleman fees which of course is awesome 🥰🥰🥰 Go see this Crew you won’t be Disappointed AT ALL!!!"
We responded:
"Morena, thank you for taking the time to leave us a review! I'm happy to hear that you had such a great experience with your auto, rental, and life insurance needs. It's wonderful to know that our pricing and service met your expectations. We're always here if you need anything else!"
Profile photo of Vonda Thetford

Vonda Thetford

June 16, 2026

5  out of  5
rating by Vonda Thetford
"Have been very helpful in getting me the insurance I need.Thanks to Laurie Teplicek for spending time to explain what I was buying, the cost, and when I needed to contact them. I am A senior and I like Face to face. I am Not good with online only. I feel Very satisfied with this agency."
We responded:
"Thank you, Vonda! I'm happy to hear that we could assist you in finding the right insurance. We're here if you need anything else!"
Profile photo of Dacey Young

Dacey Young

June 15, 2026

5  out of  5
rating by Dacey Young
"Meliza is wonderful and makes everything easy to understand. She’s made it clear I can reach out at any time and makes me feel valued as a new customer."
We responded:
"Dacey, thank you for taking the time to leave us a review! I'm happy to hear that Meliza has made your experience smooth and welcoming. We strive to make sure our customers feel valued and supported. Feel free to reach out if you need anything else!"
Profile photo of Kristen Counts

Kristen Counts

June 10, 2026

5  out of  5
rating by Kristen Counts
"Ref: Mandy Ybarra

Mandy helped me in the past when I originally had State Farm Insurance, as well as when I decided to switch over to another insurance company. She did everything in her power to help me understand my needs when it came to auto and renter's insurance. Even though I did wind up switching over to another insurance company, Mandy was so understanding and kind, as well as being, beyond, helpful. Mandy has reached out to me via mail and email, over the last few months, asking if she can help me with some new quotes to see if it may be beneficial for me to come back over to State Farm. It most definitely was beneficial for me to switch back over! Mandy answered every question and concern I had about the switch over. Making sure that I was receiving the same, if not better coverage for my auto and renter's policies, at a much more affordable price than what I was paying with the other insurance company. She was so patient with me, since I took a while reaching back out to her. She is so sweet and kind. Absolute 5 star review for miss Mandy. I can't thank her enough for what she does, and what she did for me."
We responded:
"Kristen, thank you for taking the time to leave us a review! I'm really happy to hear that Mandy was able to assist you so effectively with your insurance needs. It's great to know that her patience and dedication made your transition back to us smooth and beneficial. We're grateful to have you back with us, and Mandy will be thrilled to hear your kind words. We're always here if you need anything else!"
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Bailey Krome

June 5, 2026

5  out of  5
rating by Bailey Krome
"Recently I had to get renters insurance for my new apartment. Mandy Ybarra was amazing and helped through every step of the process. She responded promptly and was able to answer every question or concern I had. I would recommend working with her!"
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Cliff Emery

June 3, 2026

5  out of  5
rating by Cliff Emery
"My experience went very well. Melina was the young lady that helped me and she conducted herself very well."