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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna Collins Strong

Donna Collins Strong

December 20, 2024

5  out of  5
rating by Donna Collins Strong
"She was very nice and answered all my questions. Great agent!"
We responded:
"Thank you, Donna! I'm so glad to hear you had a great experience. It's wonderful to know your questions were answered and that you found your agent helpful and kind. We appreciate your feedback!"
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Christy Herd

December 20, 2024

5  out of  5
rating by Christy Herd
"I finally found my forever agent. Mandy Ybarra. She made my switch to State Farm a pleasure. She is professional & informative from out 1st communication. So glad I connected with her."
We responded:
"That's wonderful to hear! It sounds like Mandy Ybarra really made a positive impact on your experience with State Farm. Having a knowledgeable and professional agent can make all the difference. If you have any specific questions or need further assistance, feel free to ask!"
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Seth Keith

December 19, 2024

5  out of  5
rating by Seth Keith
"Pam has been absolute delight to work with. Very professional, understanding and polite. I would recommend this insurance company to everyone! We have been very pleased with our interaction with this team!"
We responded:
"Thank you so much, Seth! I’m delighted to hear about your positive experience with Pam and our team. Your kind words about her professionalism and understanding mean the world to us. We truly appreciate your recommendation!"
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Mark Herbert

December 17, 2024

5  out of  5
rating by Mark Herbert
"The Greg Bratcher team and specifically Pam is amazing. Pam is knowledgeable, professional, compassionate and thorough. Pam was there in my family’s time of crisis and it was such a comfort to know that we were in great hands. Thank you again, you are much appreciated!"
We responded:
"Thank you so much, Mark! I’m deeply grateful for your kind words about Pam and our team. It means a lot to know Pam was there for your family during such a critical time. Your trust and appreciation truly inspire us to continue delivering exceptional care and support"
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Nancy Dorsey

December 13, 2024

5  out of  5
rating by Nancy Dorsey
"Shout out to Mandy. What a pleasure to work with you. She set me up with apartment insurance and then for my car and my daughter's as well. She's knowledgeable and efficient and such a sweet demeanor. Great job Mandy."
We responded:
"Thank you so much, Nancy! We’re thrilled to hear about your positive experience with Mandy. Her knowledge, efficiency, and kindness are truly appreciated, and we’re so glad she was able to assist you and your family. Your feedback means a lot to our team!"
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corey sanford

December 12, 2024

5  out of  5
rating by corey sanford
"Zoe! Thank you for everything. I’m a pain in the butt! “But” you’re a wonderful person to work with!! You’ve been nothing but professional and a pleasure to handle all my calls back and fourth!! If it had 20 stars I’d give them all to you! Thanks again!!"
We responded:
"Wow, thank you for your incredibly kind words and especially for recognizing Zoe! I am thrilled to know Zoe could provide you with a positive experience. If there is anything else you need in the future, please do not hesitate to reach out. Thanks again for recognizing Zoe and the fantastic review!"
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Berverly Asbury

December 10, 2024

5  out of  5
rating by Berverly Asbury
"Mandy reached out to me, she followed up with me and made me feel back at home. This is the greatest insurance company and staff. I recommend everyone go with Greg"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Mandy was able to make you feel at home and provide you with the support you needed. Our team, especially Greg, is dedicated to ensuring our clients have the best experience possible. Your recommendation means a lot to us, and we truly appreciate your trust in our company. If you ever need anything else, don’t hesitate to reach out!"
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mark white

December 9, 2024

5  out of  5
rating by mark white
"Meliza, would not have spelled it that way, was very helpful for me today! Answered all my questions, concerns I had at issue with total competence. Just great communication skills in every sense of the word! All around wonderful experience with the cherry on top being I will be saving $30/month. With everything going up, to have something actually go down is pretty big deal!!"
We responded:
"Hi Mark, Thank you so much for your wonderful feedback! We're thrilled to hear that Meliza provided you with such helpful and competent service. Great communication is something we always strive for, and it's fantastic to know that it made a difference in your experience. We're also glad to hear that you'll be saving $30 a month—it's always nice to have some good news amidst rising costs! We appreciate your support and look forward to serving you again in the future!""
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Gerardo Quinones

December 5, 2024

5  out of  5
rating by Gerardo Quinones
"Very kind and patient agent. Professional."
We responded:
"Gerardo, thank you for your kind words! I'm glad to know you found our service professional and appreciated the patience and kindness. If you ever need further assistance, feel free to reach out. We're here to help!"
Profile photo of Karee Wiggins

Karee Wiggins

December 2, 2024

5  out of  5
rating by Karee Wiggins
"You can’t beat the wonderful care and personalized customer service you get at Greg Bratcher’s office. Laurie and Pam were the first ones I texted right after my son’s accident and they were immediately in touch with me and guided us through the entire process all the while using their detective skills when the police report came back incorrect. A++++ service all the way around."
We responded:
"Karee, thank you so much for your wonderful review! I'm very happy to hear that Laurie and Pam were able to assist you so effectively during such a stressful time. Their dedication to providing personalized service and going the extra mile, especially with the police report, truly reflects our commitment to our customers. We're grateful for your trust and are always here to help with any future needs or questions!"
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Jadence McDonald

November 27, 2024

5  out of  5
rating by Jadence McDonald
"I appreciate the patience Pam had with me & my million questions I had when I hit a deer. Laurie also stepped in & helped me understand the math side of my loss. I am not the best at numbers. I appreciate both these ladies for stepping up and assisting me in every way!"
We responded:
"Jadence, thank you for your kind words! I'm so glad to hear that Pam and Laurie were able to assist you during such a stressful time. It's wonderful to know they provided the support and clarity you needed. We appreciate your trust in our office and are always here to help with any future questions or needs."
Profile photo of Matt Beckman

Matt Beckman

November 27, 2024

5  out of  5
rating by Matt Beckman
"Ms. Ybarra has been a wonderful asset in getting home and car insurance set up. She is extremely friendly and makes sure you’re taken care for all your needs!"
We responded:
"Matt, thank you for your fantastic review! I'm so glad to hear that Mandy has been such a valuable help in setting up your insurance. It's wonderful to know she made sure all your needs were met. We appreciate your feedback and are here for any future assistance you might need!"
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Cassandra Beach

November 26, 2024

5  out of  5
rating by Cassandra Beach
"Zoe has been amazing to deal with! She is knowledgeable and has provided my quote and policy documents in less than 24 hours. We relocated to Lubbock from San Angelo the beginning of this year and decided to move our State Farm business back to an agent that is over 183 miles away. They are spot on!"
We responded:
"Cassandra, thank you for your wonderful review! We're glad to hear that Zoe was able to assist you so efficiently. Moving can be stressful, and we're happy we could make your transition to Lubbock smoother. It's great to know that our team could meet your needs quickly and effectively. If you need any further assistance, our office is always here to help!"
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Gabe Anderson

November 25, 2024

5  out of  5
rating by Gabe Anderson
"Mandy was amazing to work with, she helped us understand what we were paying for. And keeps in contact answering any questions we have for her!"
We responded:
"Gabe, thank you for the fantastic rating! I'm glad you had a positive experience with our office. If you ever need further assistance, don't hesitate to reach out. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
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Kate Kirkland

November 15, 2024

5  out of  5
rating by Kate Kirkland
"Very thorough. Pam makes the extra effort to follow-up not only with the back end of State Farm but the client quickly. I have had nothing, but good experiences. Shes very personable yet professional. I appreciate this, when I have delbt with other companies it's always been a challenge and hoops."
We responded:
"Kate, thank you for your wonderful review! I'm glad to hear that Pam has been thorough and quick in her follow-ups. It's great to know you've had positive experiences with our office. We strive to be personable and professional, and it's gratifying to see that reflected in your feedback. If you ever need further assistance, we're here for you! - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
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Addie Harkleroad

November 15, 2024

5  out of  5
rating by Addie Harkleroad
"Had a hard time filing my claim until Pam helped me while also helping me get a rental car"
We responded:
"Addie, I'm happy Pam was able to assist you with your claim and help you secure a rental car. We always strive to make the process as smooth as possible. If you need any further assistance, feel free to reach out. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
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MichaelT Johnson

November 14, 2024

5  out of  5
rating by MichaelT Johnson
"Thank you Laurie. I recently was in Houston and bought a truck on a Saturday. I give Laurie a call about my newer truck. She gets me a copy on my truck insurance information for the dealer. She is always there when I have a need for my insurance questions an any time. Thank Laurie and Greg Bratcher State Farm Insurance Team. Michael J."
We responded:
"Thank you, Michael! We're happy to know that Laurie was able to assist you promptly with your truck insurance information while you were in Houston. It's great to hear that she's always there to help with your insurance questions. We appreciate your trust in our team and look forward to continuing to support you with any future needs. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
Profile photo of Britney Rathmell

Britney Rathmell

November 6, 2024

5  out of  5
rating by Britney Rathmell
"Zoe did a fantastic job helping me get renters insurance squared away! She responded quickly and had the policy back to me the same day."
We responded:
"Thank you, Britney! I'm glad Zoe could assist you so efficiently with your renters insurance. We always aim to provide quick and effective service. If you need any further assistance, feel free to reach out anytime. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
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Sheldon Harrell

October 29, 2024

5  out of  5
rating by Sheldon Harrell
"Pam is awesome. She was doing whatever she could to make our claim process smoother."
We responded:
"Pam is fantastic! I'm happy she could help make your claim process smoother. We appreciate your feedback and are here for any future needs. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
Profile photo of Taylor Sharpe

Taylor Sharpe

October 24, 2024

5  out of  5
rating by Taylor Sharpe
"Zoe and Laurie were so kind and helpful! It felt like walking into family when I went in to get a quote, they were so welcoming! Definitely go to them for your insurance needs. Also, as a bonus, their office smells so amazing!"
We responded:
"Taylor, thank you for your wonderful review! I'm glad to hear that Zoe and Laurie made you feel so welcome and at home. It's great to know that their kindness and helpfulness stood out during your visit. And we're happy you enjoyed the pleasant ambiance of our office! If you need any further assistance, don't hesitate to reach out. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
Profile photo of Claudia Johnson

Claudia Johnson

October 17, 2024

5  out of  5
rating by Claudia Johnson
"Mandy was very helpful and friendly I give her a 10. Would recommend to everyone."
We responded:
"Claudia, thank you for your wonderful review! I'm glad to hear that Mandy was able to assist you so effectively. We're grateful for your recommendation and look forward to helping you and others in the future. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
Profile photo of Diane Womack

Diane Womack

October 11, 2024

5  out of  5
rating by Diane Womack
"We have had two claims over the last couple of months-2 different locations - as well as switching a vehicle on our policy. Pam has kept everything so well organized for me! She is always friendly and professional. So glad to have her helping me navigate the crazy insurance world!!"
We responded:
"Diane, thank you so much for your wonderful review! I'm happy to hear that Pam has been able to assist you with your claims and policy changes so efficiently. Her organization and professionalism are truly assets to our team. We're grateful to have her, and it's great to know she has made navigating insurance easier for you. If you need any further assistance, don't hesitate to reach out. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
Profile photo of Ralph Kellermeier

Ralph Kellermeier

October 11, 2024

5  out of  5
rating by Ralph Kellermeier
"Pam has done a great job so far"
Profile photo of Matt 220

Matt 220

October 9, 2024

5  out of  5
rating by Matt 220
"A special thanks to Pam at the Greg Bratcher State Farm office, for all of her assistance in helping me with my claim. Pam was attentive and instrumental in resolving a discontinuity with my claim, was reassuring, and helped oversee the process to completion. I appreciate the hard work and dedication of Pam and this office."
We responded:
"Matt, Thank you for your kind words! I'm glad to hear that Pam was able to assist you effectively with your claim. Her attentiveness and dedication are truly valued by our office. We appreciate your recognition of her hard work and are grateful for your trust in us. If you need any further assistance, don't hesitate to reach out. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
Profile photo of Esther Batiste

Esther Batiste

October 7, 2024

5  out of  5
rating by Esther Batiste
"Laurie, was great for helping me. Thank you for all your help."
We responded:
"Esther, thank you for your wonderful review! I'm glad Laurie could assist you effectively. We appreciate your kind words and are here for any insurance needs you may have. - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"