State Farm® Insurance Agent Greg Bratcher
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ashley Bowen
August 25, 2025
5
out of
5
rating by Ashley Bowen
"Zoe is very good when she is helping me and a delight to talk to bc she gets the job done!!!"
We responded:
"Ashley, thank you for your feedback! I'm happy to hear that Zoe has been helpful and enjoyable to work with. We appreciate your kind words and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Donna Marren
August 21, 2025
5
out of
5
rating by Donna Marren
"Meliza was very accomodating, professional, friendly and effecient. I am very happy with the quote and my new policies."
We responded:
"Thank you for your review, Donna! I'm glad to hear that Meliza provided you with such accommodating and professional service. It's wonderful to know you're satisfied with your quote and new policies. If you have any more questions or need further assistance, feel free to reach out anytime!"
Gwen Smith
August 20, 2025
5
out of
5
rating by Gwen Smith
"We are so grateful for Pam and the way she handled our trailer claim. From start to finish, she walked us through the entire process and made what could have been a stressful situation so much easier. It truly made a difference knowing we had someone who genuinely cared on our side. Her guidance, patience, and professionalism gave us peace of mind, and we can’t thank her enough for the support."
We responded:
"Thank you for your wonderful feedback, Gwen! I'm delighted to hear that Pam was able to make your trailer claim process smooth and stress-free. Her dedication and professionalism are truly appreciated, and I'm glad she could provide you with peace of mind. If there's anything else we can assist you with, just let us know!"
Tylie
August 16, 2025
5
out of
5
rating by Tylie
"Zoe has great costumer service, she walked me through everything I needed to know about my life insurance. She helped me make sure my family is taken care of if the worst were to happen and at an affordable price.I highly recommend going to zoe for insurance she was great!"
We responded:
"Thank you for your review, Tylie! I'm happy to hear that Zoe provided you with excellent service and helped you understand your life insurance options. It's wonderful to know you feel confident about your family's future. If you have any more questions or need further assistance, feel free to reach out anytime!"
CJ
August 14, 2025
5
out of
5
rating by CJ
"Mandy is an absolute gem. She always goes out of her way to lend a helping hand whenever I face challenges. What truly sets her apart is the way she breaks everything down for me, making it so much easier to understand. Her endless support and professional demeanor make every interaction a pleasant experience, and I genuinely appreciate how she makes even the toughest processes feel a little lighter."
We responded:
"Thank you, CJ, for your wonderful feedback! I'm delighted to hear that Mandy has been such a valuable support for you. Her dedication to making things clear and manageable is truly appreciated. If there's anything else you need, feel free to reach out anytime!"
Tony B
August 13, 2025
5
out of
5
rating by Tony B
"Meliza is absolutely awesome, her transparency and timely response was a breath of fresh air compared to dealing with other agencies."
We responded:
"Tony, thank you for your review! I'm happy to hear that Meliza's transparency and quick responses made such a positive impact. Our team is dedicated to providing exceptional service, and it's great to know we're meeting your expectations. Let us know if there's anything else we can assist you with!"
faris pacha
August 12, 2025
5
out of
5
rating by faris pacha
"Mandy was great and the plans were perfect for me!"
We responded:
"Thank you for your feedback, Faris! I'm happy to hear that Mandy provided you with plans that fit your needs perfectly. We appreciate your support and are here if you need anything else."
Michelle Bolin
August 6, 2025
5
out of
5
rating by Michelle Bolin
"Mandy has been amazing to work with. She has helped me get the best coverage for both my auto and home insurance, making sure everything was right for me and my kids. She always takes the time to explain things and I really appreciate how she’s always willing to help, even when I reach out last minute. It is good to know that I have someone I can trust looking out for me."
We responded:
"Thank you, Michelle! I'm happy to hear that Mandy has been so helpful in finding the right coverage for you and your family. It's great to know she’s been there to explain everything and provide support when needed. We’re here to help with anything else you might need!"
Brittany Broadway
August 4, 2025
5
out of
5
rating by Brittany Broadway
"My car got totaled out due to the 4th of July flood and Pam assisted me and checked in with me thru out the claims process. She was great and even helped me with things that wasn't about my car claim. The claims process for my car was very easy and fast. I hope to not need her assistance with a claim again but if I ever do, I would definitely ask for Pam!! Mandy has helped me alot with my policy as well and she has been more than amazing! I was just switched over to Greg's office a few months ago and am definitely loving the change. Everyone has been more than helpful. Definitely hope to stay with his office for the foreseeable future!!"
We responded:
"Thank you, Brittany, for sharing your experience! I'm so happy to hear that Pam and Mandy have been so helpful to you during your transition to our office. It's wonderful to know that the claims process was smooth and that our team could assist you with various needs. We're committed to providing excellent service, and it's great to see that reflected in your feedback. If you ever need anything else, don't hesitate to reach out!"
Tiffany Lykins
July 29, 2025
5
out of
5
rating by Tiffany Lykins
"Changing over from my old insurance company to State Farm was so easy and painless! Greg Bratcher's office has the most pleasant helpful staff. Everything was explained thoroughly and accurately. Meliza was extremely patient and answered all of my questions. She was able to reduce my premiums for the same coverage and even add some additional perks! Thank you guys so much for the pleasant experience!"
We responded:
"Thank you for your review, Tiffany! I'm happy to hear that your transition to State Farm was smooth and that Meliza provided such excellent service. It's great to know we could help reduce your premiums while adding extra benefits. We appreciate your kind words and are here for any future needs!"
Sammuel M
July 29, 2025
5
out of
5
rating by Sammuel M
"Mandy is completely AWESOME!! She was very informative and shows she really cares about you as a person and not just a number and truly tries to get you the best deal!! Would 100% recommend."
We responded:
"Sammuel, thank you for your fantastic review! I'm happy to hear that Mandy provided such informative and caring service. Our team is dedicated to ensuring you feel valued and get the best possible deal. If you ever need anything else, feel free to reach out!"
Lane Fowler
July 29, 2025
5
out of
5
rating by Lane Fowler
"Was very nice and helpful"
We responded:
"Thank you, Lane! I'm happy to hear that you found our service nice and helpful. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
Misti Gatewood
July 28, 2025
5
out of
5
rating by Misti Gatewood
"Meliza was very helpful and quick to respond to all of my questions. Plus her patience with me from the beginning with getting a quote all the way to the finish line getting enrolled was fantastic. Probably the best customer service I've received a long time! (Thank you, Meliza!) As a bonus, Greg Bratcher's office was able to save me right at $100/MONTH! #winwin I look forward to being their client!"
We responded:
"Thank you for your review, Misti! I'm happy to hear that Meliza provided you with such helpful and responsive service. It's great to know that our office could help you save on your monthly expenses too! We’re excited to have you with us and are here for any future needs."
Lashonda Crutchfield
July 23, 2025
5
out of
5
rating by Lashonda Crutchfield
"Mandy Ybarra, is my insurance representative that I go to for all my questions and help with my policy. She is an amazing agent to work with...she is knowledgeable, and cares about her clients and get back to you in a timely manner. She not only talks all business but also take time to get to know you as a person."
We responded:
"Thank you for your review, Lashonda! I'm happy to hear that Mandy has been such a supportive and knowledgeable representative for you. It's wonderful to know she takes the time to connect personally while providing excellent service. If you ever have more questions or need assistance, feel free to reach out!"
Luke & Amanda Burnett
July 23, 2025
5
out of
5
rating by Luke & Amanda Burnett
"Mandy is a phenomenal agent. She goes above and beyond making the process as easy as possible!"
We responded:
"Thank you, Luke & Amanda! I'm happy to hear that Mandy made your experience smooth and effortless. Our team is dedicated to providing exceptional service, and it's great to know Mandy exceeded your expectations. If you need anything else, feel free to reach out!"
Joey Morales
July 23, 2025
5
out of
5
rating by Joey Morales
"They answered every question and explained very clearly thank you Meliza for everything ur so helpful and very nice"
We responded:
"Thank you for your review, Joey! I'm happy to know that all your questions were answered clearly. Our team is committed to providing clear and helpful information. Let us know if there's anything else we can assist you with!"
Sammy Cabrera
July 23, 2025
5
out of
5
rating by Sammy Cabrera
"Like to commend Mandy she was very informative, listened to my concerns, made the transaction quick and easy."
We responded:
"Thank you for your review, Sammy! I'm delighted to hear that Mandy provided you with such informative and attentive service. It's wonderful to know that your transaction was smooth and efficient. If you have any more questions or need assistance in the future, feel free to reach out!"
Divine Nexus
July 16, 2025
5
out of
5
rating by Divine Nexus
"Mandy is the best. Very sweet and got me through my questions very quick and professional. Thank you"
We responded:
"Thank you for your review, Divine Nexus. I'm happy to hear that Mandy provided you with quick and professional assistance. We appreciate your feedback and are always here to help with any questions you may have. Thanks for choosing us!"
Rose Castro
July 15, 2025
5
out of
5
rating by Rose Castro
"Greg has been our agent for years! Everyone we have been in contact there has always been super helpful and all around nice!"
We responded:
"Thank you for your review, Rose! I'm happy to hear that you've had such positive experiences with our team over the years. We’re always here to help with any of your insurance needs. Thanks for choosing us!"
Nancy Soto
July 11, 2025
5
out of
5
rating by Nancy Soto
"Greg Bratcher, you have a jewel on your team! I worked with Mandy Ybarra on purchasing my auto insurance. She was patient, knowledgeable, detailed, compassionate and you can sense she genuinely loves her job. She was a breathe of fresh air to work with. Keep it up Team Bratcher and keep up the exceptional job Mandy!!"
We responded:
"Thank you for your wonderful feedback, Nancy! I'm delighted to hear about your positive experience with Mandy. She truly is an asset to our team, and we're grateful to have her. We appreciate your kind words and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
Sue Lamb
July 2, 2025
5
out of
5
rating by Sue Lamb
"Greg was wonderful to work with! As opposed to the sloppy way the emergency roadside assistance. We had a serious blowout of a rear tire on a tiny state highway 30 miles from Roswell… We called The emergency roadside assistance number gave them all of our information, including the make and model of our vehicle the tires everything, and we were sitting at night on a tiny road waiting for a phone call. After an hour, we gave up and took care of it ourselves. Guess when they got around to calling us,,,,,a day later. The roadside emergency assistance is horrible. Greg Bratcher at State Farm in San Angelo, Texas was wonderful and had a check for us to reimburse us for the expense of the roadside assist that we called ourselves. I completely recommend Greg Bratcher State Farm insurance agent in San Angelo, Texas!!!"
We responded:
"Sue, I apologize on behalf of our roadside service team. We have addressed with them. I am so glad I was able to reimburse you for the charges. Thank you for your continued confidence."
Alden Kidane
June 20, 2025
5
out of
5
rating by Alden Kidane
"I had Meliza this afternoon and she was super easy to work with. All of my questions were answered, and the whole process was very professional and efficient. All in all I had a very good experience."
We responded:
"Thank you for your review, Alden! I'm happy to hear that Meliza provided you with a professional and efficient experience. We strive to make every interaction smooth and informative. If you have any more questions or need assistance in the future, feel free to reach out!"
David Cohen
June 3, 2025
5
out of
5
rating by David Cohen
"I have never had an issue with anyone from State Farm. Most recently I spoke with Mandy Ybarra and she did a fantastic job helping me schedule some life changes. I told her what I needed and she got the details she needed and told me she would let me know when it was done. I was so grateful as no other companies do the work for you. Furthermore she actually got back with me and explained everything to me in a way I would understand and had all the patience and answers as needed. Thank you so much Mandy for lifting a burden off my shoulders during a stressful time."
We responded:
"Thank you for your review, David! I'm happy to hear that Mandy was able to assist you so effectively during your life changes. It's great to know she provided the support and clarity you needed. We appreciate your trust in us and are always here to help with any future needs!"
Jennifer Ramsay
May 30, 2025
5
out of
5
rating by Jennifer Ramsay
"Mandy is the best! She will help you with all you need ! I Will recommend to friends!"
We responded:
"Thank you so much for your kind words! Your recommendation means a lot to us, and we look forward to helping your friends as well! If you need anything else, feel free to reach out."
Brenda Fry
May 29, 2025
5
out of
5
rating by Brenda Fry
"Mandy was extremely helpful in guiding my husband in choosing new insurance coverage. She was always pleasant during our conversations as well."
We responded:
"Brenda, Thank you for your wonderful review! We’re so glad to hear that Mandy was able to assist your husband in selecting new insurance coverage. Her pleasant demeanor and helpful guidance are qualities we truly value. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback! All the best, Greg"